We're Here for You
Due to the long holiday weekend and systems conversion-related questions, our Client Care team is experiencing longer-than-usual wait times when calling us. We apologize for any inconvenience this may have caused and appreciate your patience as our team works to assist every client.
To help answer some of the most common questions, we've provided details below on topics such as retrieving your username, resetting your password, and other frequently asked questions. Please check back for updates.
How to Retrieve your Username
If you forgot your username, you can easily retrieve it from online and mobile banking.
1. Click on “Forgot Username?” on the bottom right of the screen
2. On the next screen, click the “Forgot Login” tab
3. Enter your information, and your username will be sent to you
Resetting a Forgotten Password
If you forget your password, you can easily reestablish a new one from the Orrstown Bank Home page.
1. Click on “Forgot your password?” below the Log In button.
2. Enter your username/Login ID (if you do not know your username/Login ID, see instructions above).
3. You will be prompted to receive instructions on how to reset your password via the call, text or email to the information contained in your account.
Other FAQs
Q: What phone number should I call to access automated Telephone Banking?
A: Due to high call volumes, wait times to speak to a live representative are longer than usual. We apologize for the inconvenience, and we will call back all clients who opted into a callback. To access automated Telephone Banking, please call 1-888-677-7869 and select option 2.
Q: What if I need a new debit card?
A: If a client needs a new debit card for a new account card, our branch team can issue temporary cards as needed.
Q: My business debit card or Health Savings Account (HSA) debit card transaction was declined. Is this fixed?
A: We apologize for the inconvenience. Some business debit card and HSA transactions were declined earlier today, and the issue has now been resolved. We apologize for the inconvenience.
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