What is Mobile Remote Deposit?

Mobile Remote Deposit is a tool that allows you to deposit checks remotely with your Orrstown Bank Mobile Banking application.

How do I enroll into MOBILE REMOTE DEPOSIT?

Enrollment is easy! From the main menu select Settings and Mobile Deposit Enrollment. Accept the terms and conditions and log out of the session. On the next log in the Deposit Check option will appear in the main menu.

On which mobile devices is MOBILE REMOTE DEPOSIT available?

MOBILE REMOTE DEPOSIT is currently available on Apple® iOS and Android™ devices.

How much does it cost?

MOBILE REMOTE DEPOSIT is currently a free service for consumer accounts. Message and data rates may apply; contact your wireless carrier for details. Treasury Management clients may be assessed a fee for this service.

What types of checks can be deposited?

Domestic checks payable to the owner(s) of the account.

When will my deposit be available?

Consumer transactions deposited by 4:30 PM are credited the next business day.

What if I need to cancel a MOBILE REMOTE DEPOSIT?

Simply contact Client Care at 1-888-677-7869 and we will do our best to cancel the transaction on the same business day.

How should I endorse checks that I submit through MOBILE REMOTE DEPOSIT?

Your signature and "For Mobile Deposit Only to Orrstown Bank" are required. PLEASE NOTE: If the back of the check is not properly endorsed, Orrstown Bank reserves the right to reject the check for deposit.

What kind of browser do I need?

Online banking supports Current and Prior Major Release of the following browsers:

• Microsoft Edge
• Mozilla Firefox
• Safari - Apple/Mac users only
• Google Chrome

The supported browsers above are for use with the traditional online banking interface and devices (desktop/laptop), and do not apply to use with mobile devices (phones/tablets). If using a phone or tablet to access online banking outside of an app, functionality and appearance may vary from the traditional interface.

How do I know if my browser utilizes 128-bit encryption?

You will need to check the security preferences within your browser software. Each browser is different. The settings are typically found under the Preferences or Settings menu.

What is two-factor authentication?

Two-factor authentication is a method of identity verification using two different components, such as a password and a one-time verification code sent to your mobile device. This method combines something you have (a code) with something you know (a password).

I'm receiving my two-factor authentication code by phone. How does that work?

Selecting a phone call or text message to receive your code will trigger an automated call to the phone number you provided. When you answer, you’ll hear: “This is your Orrstown Online Banking verification code.” You will then be prompted to press the digit provided by the system, after which the automated voice will speak your verification code.
Remember: Orrstown Bank will never ask you to share your verification code with anyone—by phone, text, or email.

Can I stop a payment?

Yes, by calling Client Care at 1-888-677-7869. Stop payments on checks can also be done using online banking by selecting Stop Payment in the left-hand menu under “Services.” Fees apply.

Can I edit a payee’s address?

Yes, tap/click “Edit Payee” to the right of the payee’s name in Bill Pay.

Can I have multiple payments to the same payee on the same day?

Yes, you can make multiple payments to the same payee. You may receive a duplicate error message. If you would like to proceed with the payment, simply submit the payment again for processing.

What is Telephone Banking?

Telephone Banking is a 24/7 free service that allows clients to use an automated voice response system to get balance information, transaction history, transfer funds and more.

Does Orrstown Bank accept Canadian checks for deposit?

Yes, Orrstown Bank can accept checks drawn on Canadian banks. However, please note the following:

• Processing Time: Canadian checks are considered foreign items and may take longer to process than domestic checks. Typical processing time is 4–8 weeks.
• Exchange Rates: The check will be converted to U.S. dollars based on the exchange rate at the time of processing. Exchange rates are determined by our correspondent bank.
• Fees: A foreign check processing fee may apply. Please contact your local branch or Client Care at 1-888-677-7869 for current fee information.
• Deposit Method: Canadian checks must be deposited in person at a branch. They cannot be deposited via mobile deposit or ATM.

Are there any restrictions on the types of Canadian checks accepted?

Yes. Orrstown Bank can only accept Canadian checks that are:

• Payable in Canadian dollars or US dollars
• Drawn on a Canadian financial institution
• Properly endorsed and not altered

What should I do if I receive a Canadian check?

Bring the check to your nearest Orrstown Bank branch. A representative will assist you with the deposit and provide details on expected processing time and any applicable fees.