New Orrstown Bank Debit Cards
As part of the transition from PeoplesBank to Orrstown Bank, we’re issuing new Mastercard debit cards to former PeoplesBank clients to ensure you continue enjoying secure and convenient access to your accounts. This change includes a new card number, expiration date, CVV, and the convenience of contactless payments.
Legacy Orrstown Bank clients will continue to use their existing Mastercard debit cards.
We understand you may have questions about this process, so we’ve compiled this list of frequently asked questions (FAQs) to help guide you. Whether you’re wondering about activation instructions, updating your payment details, or what to do if you encounter an issue, you’ll find all the answers here.
If you need further assistance, please contact us. Log in online and send a secured message, use live chat on our site or in Online/Mobile Banking, call Client Care at 1-888-677-7869 or visit a nearby Orrstown Bank branch.
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FAQs
General Information
1. Why am I receiving a new Orrstown Bank debit card?
As part of the transition from PeoplesBank to Orrstown Bank, we are issuing new debit cards to provide enhanced security, contactless payment capabilities, and access to Orrstown Bank’s robust banking services.
2. When will I receive my new debit card?
Your new Orrstown Bank debit card will arrive within the coming weeks. Your current PeoplesBank debit card will no longer work 30 days after you receive your new card.
3. What can I expect with my new card?
Your new Orrstown Bank debit card will have:
- A new card number, expiration date, and CVV for added security.
- Contactless payment capabilities.
- Continued access to ATMs and point-of-sale transactions.
Card Activation and Use
1. How do I activate my new debit card?
Your new Orrstown Bank debit card will arrive with activation instructions. Simply follow these steps to activate your card and start using it. For successful activation please be prepared with the following:
Your new Orrstown Bank debit card will arrive with activation instructions. Simply follow these steps to activate your card and start using it. For successful activation please be prepared with the following:
- Call from a phone number associated with your Orrstown Bank account
- Clients activating a business debit card will be required to enter the last four digits of the business Employer Identification Number (EIN)
- Clients activating a personal debit card will be required to enter the last four digits of their Social Security Number (SSN)
2. Can I continue using my PeoplesBank debit card?
Your PeoplesBank debit card will remain active for 30 days after you receive your new card. After this date, it will no longer work, so be sure to activate and start using your new Orrstown Bank debit card as soon as it arrives.
6. Will my PIN change with my new card?
Yes, you will be able to select a new PIN during the activation process.
Updating Payment Information
1. Do I need to update my card information with merchants or service providers?
Yes, since your debit card number, expiration date, and CVV are changing, you’ll need to update your payment details in your digital wallet and with any merchants or services where your current PeoplesBank debit card is saved, such as:
Yes, since your debit card number, expiration date, and CVV are changing, you’ll need to update your payment details in your digital wallet and with any merchants or services where your current PeoplesBank debit card is saved, such as:
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- Subscription services (e.g., streaming platforms)
- Utility companies
2. What happens if I forget to update my payment details?
Recurring payments linked to your old PeoplesBank debit card will not be processed once your PeoplesBank debit card is deactivated. Your current PeoplesBank debit card will no longer work 30 days after you receive your new card. Be proactive in updating your payment information to avoid service interruptions.
Support and Troubleshooting
1. What if I don’t receive my new Orrstown Bank debit card?
If you don’t receive your new debit card, please contact us. Log in online and send a secured message, use live chat on our site or in Online/Mobile Banking, call Client Care at 1-888-677-7869 or visit a nearby Orrstown Bank branch.
2. Who can I contact if I have questions or need help?
If you have questions about your new debit card or the transition, please log in online and send a secured message, use live chat on our site or in Online/Mobile Banking, call Client Care at 1-888-677-7869 or visit a nearby Orrstown Bank branch.
Additional Information
1. Will my Online, Mobile, or Telephone Banking credentials change?
No, your login credentials for Online, Mobile, and Telephone Banking will remain the same.
2. What are the benefits of contactless payments?
Contactless payments allow you to simply tap your card at enabled point-of-sale terminals for a faster and more secure checkout experience.
3. What should I do with my old PeoplesBank debit card?
Once your new Orrstown Bank debit card is activated, we recommend securely destroying your old PeoplesBank debit card.
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